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Ely Chamber of Commerce – Business Exhibition
On Wednesday 16 May, from 4pm – 7pm, at the Soham Lodge Hotel, the
Ely Chamber of Commerce will hold its first ever Business
Exhibition. Hosted Exchange
40% off the monthly charge for Hosted Exchange
e.mail boxes, for the first 3 months for each separate e.mail box.
*Orders must be
received by 15 May 2007.
Discount for individual hosted exchange boxes of 40% per
month/per user for a 3 month period; after which the monthly charge
will revert to normal pricing.
Discount for Advanced Mailboxes is applicable to all e.mail
user accounts. Renewal
of the service per annum will be charged at normal pricing, in
addition to this any mailboxes added throughout the 12 month period
will be charged at normal rates. If you would like to provide us with feedback about
any of our products or services please email
feedback@akm-it.co.uk or complete our
anonymous
feedback form
FTP ! SMTP ! Pop3! Are you bamboozled with these phrases and what they are supposed to do? Here is a brief outline of what the letters mean and what they do. FTP - File Transfer Protocol. A set of rules used by the Internet community to send files. This is used a lot for sending your files across the internet especially to update a web site. SMTP – Simple Mail Transfer Protocol. A set of rules that allow you to send email messages over the net. Your computer will pack your email in a certain way, just like an envelope, and send it across the internet to another computer or mail server, like a post box. Then, once it’s in the postbox, the rules will tell it to unpack the letter another way so you can read it. Pop3 - Post Office Protocol. This is a set of rules that allows you to collect your emails from a remote server. These are like Msn and Yahoo. Your emails are stored in mailboxes on specific web sites and you need to be connected to the internet to be able to read, reply, delete and send emails. HTTP - Hyper Text Transfer Protocol. This is a method used to transfer or convey information on the World Wide Web. Its original purpose was to provide a way to publish and receive HTML pages (web pages). HTTPS – Hyper Text Transfer Protocol Secure. This works in the same way as HTTP but is a more secure method of sending information. It encrypts the data being sent and also sends it to a different port on your server / router. VPN – Virtual Private Network. This is a private network often used by companies to communicate confidentially over the net. A VPN can send data e.g. voice, data or video, or a combination of these media, across secured and encrypted private channels between two points. You open up a VPN line and then remotely access the computer by Remote Desktop. VNC – Virtual Network Computing. This is remote control software which allows you to view and fully interact with one computer desktop using a simple program on another computer desktop anywhere on the Internet. RDP – Remote Desktop Protocol. This is a set of rules that allow you to remotely connect to another computer. The other computer has to be set up to allow you to access it and you will need to know the I.P address, the user name and password to log on. This is not as secure as VPN and would advise to use VPN. IMAP – Internet Message Access Protocol. This is a method of accessing electronic mail or bulletin board messages that are kept on a (possibly shared) mail server. Email stored on an IMAP server can be read, forwarded etc. from a desktop computer at home, a workstation at the office, or laptop computer while travelling, without the need to transfer messages or files back and forth between these computers. Also you do not need to be online to access your mail. Techie Bit Suggestions Is there anything that you would like to know more about? Perhaps you’ve always wanted to know how to run a mail merge from Excel, or want tips on how to use word better? Whatever it is, we are interested in what you would like to read about and what you feel will benefit your business. So please e.mail helpdesk@akm-it.co.uk with your suggestions that we can include within our newsletters. Web Based Support At AKM we have a web-based call logging system to record all support issues and queries for our customers. For those of you that are subscribed to our Assist Platinum, Assist Platinum Plus and Assist Emerald Plus service you already have direct access to this web based system to record, monitor and track your reported issues Nothing is hidden, all detail is available to you so you can check and evaluate the service AKM is providing to you on a regular basis. As part of our mission to improve the level of service provided to our customers, we have introduced a number of changes with this call logging system. • Now every time a call is recorded for your business, the key contact will receive an email to advise that it has been received and assigned to an individual within the AKM team. • Every time that call is updated by one of the AKM team, the key contact will receive an email advising of the action taken during that update process. • When that call has been completed, the key contact will receive an email to advise the total time taken by the AKM team to resolve the reported issue. • At all stages of that calls life cycle the key contact is encouraged to view its progress via a web link. For all of our Assist customers the key contact will receive an email on the 1st of each month that summarises the calls or actions that have taken place on the account during the previous month. If you don’t receive one then it means that you haven’t needed us during the period or we don’t have a current e.mail address for you. If you would like to view use the system but have forgotten your login details, please email helpdesk@akm-it.co.uk |
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