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AKM offer a range of IT support packages to local businesses. We are the safety net that ensures that businesses keep running when IT issues arise.
We concentrate our
efforts to provide
the best possible
service in the areas
around Ely,
Cambridge, Newmarket
and St Ives.
We have developed our packages based on customer feedback and needs. We believe that the services we provide not only offer great value for money to our customers but they offer 'peace of mind' and reassurance that we are there when they need us.
We offer the following standard packages, however bespoke or tailored packages are available. (please view the PDF document for full pricing information):
Assist Gold - £450pa - up to 10 networked workstations running Windows 2000/XP/Vista/7 without a dedicated server running Windows Server software or Linux/Novell.
Assist Platinum - £750pa - up to 15 networked workstations running Windows 2000/XP/Vista/7 or a dedicated server running Windows Server software or Linux/Novell.
Assist Platinum Plus -
from £1100pa - more than 15 networked Windows 2000/XP/Vista/7 workstations or additional requirements such as multiple servers, multiple sites or complicated software environments
All Assist customers benefit from our reduced onsite rate of
£85 & £65 per hour (£105
& £85 per hour without an Assist contract).
Please see below for a comparison chart for our IT Assist products:
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Gold |
Platinum |
Platinum Plus |
| Initial on-site assessment of the IT infrastructure |
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| Annual audit, assessment and system appraisal, the results of which are then provided in a formal report |
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| Telephone support |
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| Fax support |
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| Email support |
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| Remote support |
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| Account Manager |
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| Access to web-based Support Call Log System |
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| Chargeable on-site call out (*8 hour) |
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| Chargeable on-site call out (*4 hour) |
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| Optional 4-Hour emergency call out (*additional charge applies for each 4 hour call out) |
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| Reduced rate training and consultancy |
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| Monthly Server Health Check |
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| Inclusive Remote Support (Minutes per Month) |
15 |
30 |
45 |
| Price (per annum) |
£450 |
£750 |
from £1100 |
| Hourly Onsite Support Rate
- 1st Hour* |
£85 |
£85 |
£85 |
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Hourly
Onsite
Support Rate
- subsequent
hours |
£65 |
£65 |
£65 |
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| *Customers based in Littleport - Minimum 15 minute call-out, no first hour rate, just 65per hour.
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