AKM - IT Services - IT Support, PC Support, IT Helpdesk in Ely, Cambridge, Newmarket and St Ives

AKM (Arden Knowledge Management Ltd) IT Support, Sage Support, Database Solutions, Computer Support, Ely, Cambridge, Newmarket, St Ives

IT Support:

AKM offer a range of IT support packages to local businesses. We are the safety net that ensures that businesses keep running when IT issues arise. We concentrate our efforts to provide the best possible service in the areas around Ely, Cambridge, Newmarket and St Ives.

We have developed our packages based on customer feedback and needs. We believe that the services we provide not only offer great value for money to our customers but they offer 'peace of mind' and reassurance that we are there when they need us.

From as little as £34 + vat per month for up to 10 workstations your business can have that peace of mind.

We offer the following packages (please view the PDF document for full pricing information):

Assist Gold - £400pa - up to 10 networked workstations running Windows 98/ME/2000/XP/Vista without a dedicated server running Windows Server software or Linux/Novell.

Assist Platinum - £700pa - up to 15 networked workstations running Windows 98/ME/2000/XP/Vista or a dedicated server running Windows Server software or Linux/Novell.

Assist Platinum Plus - from £1000pa - more than 15 networked Windows 98/ME/2000/XP/Vista workstations or additional requirements such as multiple servers, multiple sites or complicated software environments

All Assist customers benefit from our reduced onsite rate of £85 & £65 per hour (£105 & £85 per hour without an Assist contract).

Please see below for a comparison chart for our IT Assist products:

	Gold	Platinum	Platinum Plus
Initial on-site assessment of the IT infrastructure
Annual audit, assessment and system appraisal, the results of which are then provided in a formal report
Telephone support
Fax support
Email support
Remote support
Dedicated support number and representative
Access to web-based Support Call Log System
Chargeable on-site call out (*8 hour)
Chargeable on-site call out (*4 hour)
Optional 4-Hour emergency call out (*additional charge applies for each 4 hour call out)
Reduced rate training and consultancy
Access to Customer Liaison Manager with 6-monthly account meetings
Monthly Server Health Check
Inclusive Remote Support (Minutes per Month)	15	30	45
Price (per annum)	£400	£700	from £1000
Hourly Onsite Support Rate - 1st Hour	£85	£85	£85
Hourly Onsite Support Rate - subsequent hours	£65	£65	£65

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Arden Knowledge Management Limited trading as AKM
Trading Address: Marila House, Camel Road, Littleport, Cambs. CB6 1PU
Registered Address: 41 St Mary's Street, Ely, Cambs. CB7 4HF
Registered in England and Wales under Company number: 03266993
VAT Number: GB 677 0210 44
© Arden Knowledge Management Limited 2010