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AKM Helpdesk has lots of great features and functions designed to help your business improve its relationship with your customers.
AKM Helpdesk is customisable and can be configured to ensure that it is right for your business. This is particularly important if you want to measure your performance, analyse the types of communications being received, or how they had been resolved.
- Contains all contact information for the customer (name, address, contact numbers, email address) and allows you to indicate if they are a customer, supplier or prospect.
- Allows multiple contacts to be added to the customer record.
- Allows multiple sites to be added to the customer record.
- Allows you to set up automated and repeated tasks associated to the customer.
- Allows you to track and view previous call history relating to the customer.
- Allows you to assign a specific user/person to the call/issue.
- Allows you to track and monitor progress in real time.
- Allows you to re-assign the call/issue to another user/person, all the time recording the activity for audit tracking.
- Allows you to 'flag' priorities of the call/issue using colours and set up reminders.
- Allows you to indicate 'how received', what the 'call type' is and how 'resolved' for both visual and analytical purposes.
- Allows you to attach and access documents stored on central server folders relevant to the customer and/or their call.
- Allows you to record the time taken to progress/resolve the call.
- Allows you to record notes relating to the customer.
- Allows you to email or SMS the customer with call information and updates on their communications.
- Allows you to email or SMS the user assigned with call information and updates on calls assigned to them.
And so on...
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